FAQ


How to book a stay or a tour ?

You can book it on line, by phone or on our office.

Where can you collect the bikes ?

At our location, in the center of Eguisheim at the following address : 6, rue du rempart sud.

How to get there ?

Distances from the main towns of Europe :
- Colmar : 7km - Amsterdam : 700km - Mulhouse : 40km - Zurich : 154km - Strasbourg : 80km - Milan : 399km - Paris : 559km - Geneva : 324km - Luxembourg : 299km - Berlin : 828km - Lyon : 403km - Frankfurt am Main : 294km - Brussels : 501km - Munich : 430km

How to come to Eguisheim from Strasbourg by car ?

Drive to Colmar on the A35.
Leave on junction number 28 to Herrlisheim and continue on the D1 until Eguisheim.

How to come to Eguisheim from Colmar by car ?

Colmar- direction Belfort- Rouffach (not Mulhouse) on D30 then N83 Exit : Eguisheim on D14.

How to come to Eguisheim from Mulhouse by car ?

Mulhouse-direction Strasbourg on A36-E54- E60
Then A35 to Colmar
Leave on junction 28 to Herrlisheim and Eguisheim.

By bus from Colmar to Eguisheim :

Transports KUNEGEL / Ligne 208 Site internet : http://www.l-k.fr/fr/kun_horaire.htm

By taxi

A2T Alsace Transports Tourisme 06 243 243 65 contact@a2t-alsace.fr www.a2t-alsace.fr

By plane

Airport Entzheim(Strasbourg) : 73km to Eguisheim on motorway www.strasbourg.aeroport.fr
Euroairport(Basel-Mulhouse) : 56km to Eguisheim on motorway www.euroairport.com
Car rental at each airport.

By train

Shuttles from Strasbourg or Mulhouse to Colmar by train. Information : www.voyages-sncf.com or www.ter-sncf.com/alsace

What is an e-bike ?

Pedal without tiring, this is the main advantage of an e-bike. It offers the possibility to carry children and climb slopes without supplementary efforts. You can reach 25km an hour after just a few pedal strokes and avoid sweating. You will find it very easy and intuitive.

Do I need maps or plans for my ride ?

No, it is not necessary to embarrass you with guides or maps. Our e-bikes are equipped with GPS (option) that offer a summary of the essential locations and will enable you not to get lost.

The GPS function ?

The GPS gives the possibility to select different rides according to your wishes. All our tours are a summary of the essential sites in our region. It will enable you not to get lost.

How many persons for a guided tour ?

The guided tours are in small groups (generally, not more than 8 persons for 1 guide)for safety reasons and conviviality.

Safety on our circuits ?

Safety is very important for us, we favour little countryroads through the vineyards and narrow streets in the villages with little traffic. We recommend to wear a helmet and a yellow jacket although it is not compulsory in France. We will give you a few safety instructions before you start for a perfect tour.

Who is it for ?

Individuals or companies, family or friends, small or big groups we adapt to your wishes.

What for the younger ones ?

We have a range of bikes for 4 to 12 year old children. Bigger you must measure more than 1,50m and of course be able to manage to go for a ride on your own. If your child weighs less than 30kg we adapt one or two optional bike seats or a bike trailer that can be converted in a pushchair for two children.

Eat, drink and visit ?

The GPS will give you a selection of our best plans we have carefully chosen for you.

Luggage ?

For the "Stay" option, a luggage transfer could be included. Your luggage will be in your hotel room at your arrival. A paid baggage locker is also available at our shop for all the other bookings.

Is it possible to rent a bike for several days ?

An hour, half day, a day, a week-end, a week or more, take your time to visit our region or distant countries.

General terms and conditions ?

See general terms and conditions.

How to cancel ?

All the reservations give rise to the perception of a deposit of 30%. The renter may cancel the booking under the following conditions:
- More than 30 days before the service: Cancellation without motive and refund of the deposit.
- From 30 days to 24hours before the service: ACT keeps the deposit for compensation.
- Less than 24 hours before the service : the entire amount is charged to the renter who is obliged to pay. No cancellation fees when the cancellation is caused by duly justified illness or terrible weather conditions.

Payment method ?

We accept Visa cards, Mastercard,American Express,checks... (To check to the office or ask by e-mail)

Contact us ?

Phone number : +33 3 69 45 96 48